Reply from Interior HomeScapes Sep 11, 2023 If you need any further assistance feel free to email or give us a call at 888.285.3211. We also received your BBB compliant both of which have been responded to by our legal department. We did receive the chargeback from your credit card company that you are now refusing to pay for our merchandise that is currently in your possession. As stated during checkout and in your emailed order confirmation we do not offer returns on Four Hands products or any items that ship freight white/glove. We included side by side pictures in our emails. Can the stain be lightened anyhow to match the original descriptions and pictures online? Could we possible receive a partial refund as it does not match the intended description and we can refinish it a bit lighter so this will cover the cost of that?" For full disclosure we are including our entire email thread with you and your wife: The Monaco Sideboard is a top seller and we have not had any other reports from customers stating the sideboard was different than the photos on our website, nor did the pictures you provided us which are included in the email thread look any different than the ones on our website other than the sideboard did appear to be in a dark corner with not a lot of light shining on it. In your very first email to us after accepting delivery of the sideboard you stated: "As this does not match our current furniture and what we were looking for we are looking for possible solutions to this matter. It looks like you have worked with exchanged several emails with our claims department and we are sorry that the color of the sideboard did not work with your other furniture in your room room. Reply from Interior HomeScapes 5 hours ago I will be filing with the BBB, posting them on social media as well as fighting them with my card company as well as court if they do not want to fix their false advertisement mistakes and anywhere else I can so that other people do not spend their hard earned money with this sad excuse for a business and go somewhere else where customers are valued. I will not be purchasing a single thing from them in the future and hope everyone else sees what a dishonest, unhelpful group of people Interior Homescapes are. If you ask me they are basically scoundrels that do not care about customer service one bit. This company has stopped responding to any emails and not willing to stand behind the products they sell. We have tried resolving this time and time again with photo proof of the differences from the one we have received and the pictures on their site as well as pictures from other customers that posted reviews of this light bleached pine console. Well we have many many lights on it and you could shine a spotlight on it but it doesn't change the fact that it is way darker than any pictures. The only response we received was that we need to look at the console in better light. I understand colors can vary slightly from piece to piece but this was absolutely night and day. What we received was a dark, completely different color. My wife and I ordered a console that was fairly expensive after looking at photos on the site as well as other customers of a bleached pine look. Buy Elsewhere!!! I have gone round and round with this sketchy company for some time with no assistance with their incompetent customer service team. Horrible Company with the Poorest Service - Sad excuse.
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